Product(s) which are sold for a special super low price (Marked down products, Flash Sales, Seasons Sales, Special offers, Today Deals, Open Box, Daily Deals or any other Product(s) which have been sold with discount)
Free-size or Multi color Product(s) cannot be claimed. (Product(s) listed on the Site as multi-color, free-size, assorted color, assorted design, etc. are items on which size/color cannot be guaranteed and is subject to availability.)
Return & Replacement Policy
To claim for a Return, please check if the purchased Product(s) falls under the warranty as per the Warranty Policy. If the Product(s) is under warranty, then you can claim for Return based on the following conditions:
Customer can claim for Return in the event that the product is damaged or not functional within 3 days from the date of receiving the Product(s).
If customer does not like the product, only replacement is possible (excluding Marked down products, Flash Sales, Seasons Sales, Special offers) with another product of the same or greater value (Delivery charges will apply).
Shipping and payment processing charges are non-refundable.
Replacement Procedure
a. Approved: If the Product(s) is found faulty as per the policy then the Replacement process will be initiated.
b. Not Approved: For Product(s) not faulty and claimed due to the Product(s) not being as per expectations, pickup charges of (AED 20) replacement with another product delivery charges will be applicable.
Delivery Policy
We like to give our customers’ the flexibility of Free Delivery in major parts of UAE at the time of Promotions.
Other than that, we charge delivery charge depends on the product/delivery location.
Note: The Shipping charges and VAT charges are non-refundable.
